Get in Touch With Us
This page tells you how to contact the editorial team at Online Casinos USA, what we can help with, and what falls outside what a comparison site can do. We research and publish reviews of new online casinos and casino bonus terms for readers in the US — we do not operate casinos, hold player funds or process payouts.
The fastest route is email: [email protected]. Messages are read by a person on the editorial desk, and we aim to reply within two business days. Please include enough detail for us to act on — a casino name, a date, a screenshot of a bonus term — because vague reports are hard to verify and slow to resolve.
How we make money: some links on this site are commercial, and the publisher may earn a commission when a reader signs up through one. That arrangement has no bearing on where a casino appears in our rankings or on what we write about it. If you believe a review reads as though it does, tell us and we will look at it again.
What to Write to Us About
- Corrections. Bonus percentages, wagering multipliers, minimum deposits, withdrawal limits and state availability all change without notice. If something we published is out of date, send the detail and we will re-verify and re-date it. Our current fact-check date is Sep 26, 2026.
- Questions about terms. If a wagering requirement, maximum bonus bet, bonus expiry date or cashout cap is written in a way you cannot parse, send us the wording and we will explain how it usually works in practice.
- Problems with a casino. We cannot release a withdrawal, but we can explain complaints procedures, what a source-of-funds check normally involves, and who regulates the operator where that is publicly documented.
- Partnership and press. Operators, affiliate managers and software providers should identify the company they represent in the first line.
- Responsible gambling. If gambling has stopped being fun, contact the National Council on Problem Gambling helpline at 1-800-GAMBLER, available 24/7. You do not need to email us first.
Where We Can and Cannot Help
| You need | Can we help? |
|---|---|
| Understanding a bonus term before you opt in | Yes — send the exact wording |
| A factual correction to one of our pages | Yes — with a source or screenshot |
| Account access, password or login at a casino | No — contact the operator's support |
| Releasing a held withdrawal or reversing a KYC decision | No — only the operator and its regulator can |
| Self-exclusion from a specific site or state register | No — but we can point you to the right process |
| Guidance on documents a casino may request | Yes — general, not case-specific advice |
Casinos Readers Ask Us About Most
Most contact we receive concerns offers listed on this site. Below is context on three of the ones that generate the most questions, so you can see the kind of answer we give. These are editorial assessments, not customer-review scores, and every advertised figure below is the operator's own claim.
Raging Bull — the headline number that needs reading twice
It sits top of our list because the advertised package, 410% up to $10,000 plus 50 free spins, is unusually large among new casino offers and draws more reader questions than anything else we cover. Our assessment: a percentage that size is almost never available on a small first deposit, and the maximum ceiling is a theoretical figure tied to a deposit most players will not make. The limitation: large match bonuses of this type typically carry heavy playthrough and a cap on how much of the bonus can convert to withdrawable cash. Read the wagering multiplier, the maximum bet allowed while a bonus is active, and the expiry window before depositing — those three terms decide the real value, not the headline.
Magician Bet — a no-wagering structure worth understanding
It earns its place because 101% No Wagering answers the single most common complaint we hear: that bonus money cannot be withdrawn. A no-wagering offer means the credited funds are not locked behind a playthrough multiplier. Our assessment: for readers who dislike tracking wagering progress, this structure is simpler and more honest to evaluate. The limitation: no-wagering offers are usually smaller in absolute terms than match deals, and "no wagering" rarely means no conditions at all — minimum deposit, maximum stake and a claim window still apply. Check whether the 101% has a cash ceiling before comparing it with a headline percentage elsewhere.
Slots of Vegas — a slots-led package with a named game
Listed here because its 375% bonus plus 50 free spins on Cash Chaser is game-specific, which changes how you should value it. Our assessment: free spins tied to a single title are only worth what that game's return to player and volatility make them worth, and spin value is often set at the minimum. The limitation: winnings from named-game spins commonly carry their own playthrough and a separate cap, distinct from the deposit match. If you do not enjoy the featured slot, that half of the offer has little value to you.
How the Money Side Works
We do not take payment from readers. This site costs nothing to use and we never ask for card details. Anything involving money happens at the casino, not here — which is why payment questions should go to the operator first, and to us only if the published terms are unclear.
What it typically costs to take part at a US online casino: a minimum deposit set by the operator, usually a modest dollar figure, and often a higher minimum to qualify for a welcome bonus. Common funding routes for US players include debit cards, credit cards where the issuer permits gambling transactions, ACH bank transfers, online banking transfers, prepaid cards and e-wallets such as PayPal where the operator and your state support it. PayPal availability is not universal — verify it in the cashier before depositing rather than assuming.
On the way out, expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a pending or reversal period before funds are sent. ACH and bank transfers generally take longer than e-wallets. Casinos may charge fees on some methods and not others, and many require you to withdraw to the same method you deposited with. Identity verification — photo ID, proof of address, sometimes source-of-funds documents — is a legal requirement, not an obstruction, and it is better completed at signup than during your first cashout. If you have emailed us about a delayed payout, the first thing we will ask is whether verification is complete.
What These Sites Actually Offer
When readers ask us to explain a lobby, it generally breaks down into these categories:
- Slots — the largest section at most sites, varying by RTP and volatility. Low-volatility games pay smaller amounts more often; high-volatility games do the opposite.
- Progressive jackpots — pooled prizes that grow across players. Base returns are usually lower to fund the pool, and some require a maximum bet to qualify.
- Table games — blackjack, roulette and baccarat in digital form, run by random number generators.
- Live dealer rooms — real dealers streamed in real time. These often contribute little or nothing toward wagering requirements, which catches people out.
- Sweepstakes formats — some listed brands, including Card Crush, Zumba Cards and Amazon Jackpots, use coin or sweeps-based models rather than straight cash play, with their own redemption rules. Zumba Cards advertises a 250% deposit bonus up to 250 SC and Amazon Jackpots a $20 package including 40 free SC; read the redemption terms, as they differ from cash withdrawal.
Mobile play is usually through a browser or a dedicated app, with a smaller game selection on apps than on desktop at some brands. If you are contacting us about a game that will not load, check the mobile app version first.
The Other Products These Brands Run
Several operators on our lists are not casino-only businesses. BetUS, for example, advertises a 200% up to $4,000 welcome offer for new players and runs sportsbook and racing products alongside its casino. Sports betting sits under separate rules: different bonus structures, different rollover terms, and bets that often do not count toward casino wagering requirements. Bets.FM advertises a 225% deposit bonus up to 1 BTC plus 225 free spins, reflecting a crypto-funded model with its own conversion and volatility considerations. Uptown Aces and Slots and Casino run multi-deposit welcome sequences — 600% for new players and 500% up to $2,500 across three deposits respectively — meaning the advertised total is spread over several qualifying deposits, not granted at once. If you email us about one of these, tell us which product line your question concerns, because the terms rarely carry across.
Legal Standing and Who May Play
Online casino gambling in the US is regulated state by state, not by a single federal licence. Federal law governs certain interstate activity; whether you may legally play online, and which operators are authorized to serve you, is decided by the state you are physically in. Only a minority of states license online casino play, several more permit sweepstakes-style formats, and the position changes. An operator accepting registrations from your state is not the same thing as being licensed to serve it — we draw that distinction in our reviews and we will not tell you otherwise by email.
You must be at least 21 in most US jurisdictions for real-money casino play, with 18 applying in some cases and some sweepstakes products. Expect geolocation checks, identity verification and tax reporting obligations on significant winnings. No casino can be described as completely safe, and no site can guarantee a withdrawal — what regulation provides is a complaints route and a defined dispute process, which is more than an unlicensed operator offers.
If you want to limit or stop play, use the operator's deposit and loss limits, time-outs and self-exclusion tools, your state's self-exclusion register where one exists, or third-party blocking software on your devices. For help, 1-800-GAMBLER is free and confidential.
Readers outside the US sometimes reach us by mistake; if your question concerns UK operators outside the national self-exclusion scheme, our guide to non-GamStop casinos in the UK is the more relevant page.
What Happens After You Email
- Your message is read by the editorial desk. We do not treat an auto-reply as a response.
- Corrections are checked against the operator's published terms and, where available, regulator records.
- Confirmed changes are made to the page and the fact-check date updated.
- You get a reply explaining what we found, including when we could not verify something. We would rather say a question is unresolved than guess.
We aim for two business days; busy weeks can stretch that. Editorial correspondence is handled by Kendra Shaw. If you are writing about something time-sensitive at a casino — a locked account, a pending payout, a disputed bonus forfeiture — contact the operator and, if needed, its regulator in parallel rather than waiting on us. Our value is in explaining the rules, not in enforcing them.